Troubleshooting Invalid Username and Password Issues in SBI Internet Banking

When trying to log in to SBI Internet Banking for the first time, you may encounter issues such as invalid username and password. Here is a comprehensive guide to help you resolve these login issues:

Check for Errors

Ensure that you are entering the username and password correctly. Common mistakes include:

Caps Lock being on or off. Incorrectly entered characters or spaces.

Double-check these and try logging in again.

Use the Forgot Password Option

If you are sure that you have entered the details correctly but still cannot log in, use the Forgot Password option on the SBI internet banking website.

This option allows you to reset your password via the email or mobile number linked to your account. Here are the steps to follow:

Go to SBI Internet Banking raquo; Forgot Password. Provide your registered mobile number or email address and click Next. Receive the OTP (One-Time Password) via SMS or email. Enter the OTP and reset your password. Log in using your new password.

Contact SBI Customer Support

If resetting the password does not work or if you are facing other issues, contact SBI customer support. You can reach them through:

The customer care number provided on the SBI website or in your banking kit. Visiting the nearest SBI branch for assistance.

Check Internet Connectivity

Ensure that you have a stable internet connection as connectivity issues can sometimes prevent successful logins. If you are using a mobile data connection, make sure you have sufficient data quota.

Wait for Activation

In some cases, the Internet banking service may need to be activated by the bank. Check the instructions provided in your kit to see if there are any additional steps required for activation.

Additional Tips for Troubleshooting

There are a few more tricks that can help you resolve login issues:

Clear Your Browser Cache: Sometimes cached data can cause login issues. Clear your browser cache or try logging in from a different browser. Go to the Bank: If the online portal does not allow you to sign up, go to the nearest SBI branch to apply for internet banking services. Wait for Depression: For first-time users, SBI may block your INB for a day if you enter the wrong username and/or password thrice.

By following these steps, you should be able to resolve the issue and gain access to your SBI Internet banking account.