Navigating Banking Challenges for the Illiterate and Disabled: Solutions for a Half-Paralyzed Grandmother
Introduction:
Many individuals, particularly those who are illiterate or have physical disabilities, face significant obstacles in managing their finances. This challenge is poignant in the case of a half-paralyzed grandmother who receives her salary through a Union Bank of India account but lacks access to a debit card. This article explores various solutions and services that can help overcome these challenges and ensure the safety and financial well-being of the grandmother.
Understanding the Obstacles
It is often assumed that an illiterate or disabled person cannot manage their bank account independently. However, with proper guidance and innovative banking solutions, these challenges can be addressed. For instance, an illiterate grandmother can receive her salary through a withdrawal slip, provided the thumb impression is attested by an advocate or a person known to the bank. Similarly, a half-paralyzed patient can still utilize the banking system, albeit with some modifications.
When credit is directly deposited into the account, there are no issues, as the funds are securely and efficiently managed. However, withdrawal using an ATM or other methods presents challenges. In such cases, the use of withdrawal slips or cheques with the requisite attestation can provide a viable alternative.
Doorstep Banking Services
In light of the current pandemic situation, the concept of doorstep banking has become a valuable service offered by banks. This service allows for the convenience of home delivery of banking-related services, complete with authorized officials visiting the residence to perform necessary verifications and transactions. While this service may come with additional charges, it significantly enhances the safety and accessibility of banking services for those who are ill or physically challenged.
To utilize this service, simply request the branch officials to visit your home. Many banks in India currently offer this option, ensuring that the elderly and disabled can maintain their financial transactions without having to step out of their homes.
Special Cases and Policy Exceptions
According to Union Bank of India's policy, debit cards cannot be issued to illiterate individuals. However, there are alternative solutions that can help. For example, a family member or power of attorney holder can be appointed to operate the bank account on the grandmother's behalf. This appointment can be formalized with the bank.
The branch manager may send a staff member to the residence to collect the necessary verifications, such as a medical certificate, and to complete the transaction using a loose cheque. The thumb impression on the cheque can be attested, and in cases where the amount exceeds Rs. 10,000, a family member's signature with an account with the bank can be required.
In extreme cases, where the grandmother is ill, the bank officials can visit her residence to perform the necessary verifications and complete the payment. This approach ensures that the grandmother continues to receive her salary without facing undue hardship.
Conclusion
While the challenges of managing a bank account for an illiterate or disabled person may seem daunting, alternative solutions and innovative banking services like doorstep banking can make the process manageable. By appointing a power of attorney holder, utilizing flexible verification processes, and taking advantage of door-to-door services, families can ensure that the financial needs of their loved ones are met, regardless of their circumstances.