How to Change Direct Deposits: Online, Over the Phone, or Through a Waiver Request

Direct deposits are a convenient and secure way to receive your Social Security benefits. However, there may come a time when you need to change your direct deposit information. This article guides you through the process of changing your direct deposit, whether it be online, over the phone, or through a waiver request.

Changing Direct Deposit Online

If you want to change your direct deposit information online, it is a good idea to gather all necessary documents beforehand. Ensure you have your bank account numbers, Social Security number (if required), and any other relevant information ready. Visit the United States Social Security Administration website to change your information.

Steps to Follow:

Gather your necessary documents, including any bank account information and Social Security number if needed. Log into your Social Security account. You can create an account if you haven't already, but be aware that you will receive a temporary password in the mail, which may cause a delay. Change your direct deposit information by entering the new bank name, account number, or any associated information. Verify your changes were made by checking the confirmation box that appears and printing a confirmation for your records.

Changing Direct Deposit Over the Phone

For those who prefer to make changes over the phone, you can do so by calling the Social Security helpline. This method is helpful for those who may have difficulty accessing the online portal.

Steps to Follow:

Gather all necessary information, including your Social Security card and any bank account or address details. Call the Social Security helpline at 1-800-772-1213. Representatives are available from 7 a.m. until 7 p.m. Monday through Friday. Those who are deaf or hard of hearing can use the TTY number at 1-800-325-0778. Provide your Social Security number and follow the instructions to change your direct deposit information. Take notes during the call and verify the information provided by the representative to ensure accuracy.

Requesting a Waiver

In some rare cases, you may need to request a waiver to receive a paper check instead of a direct deposit. This option is available for individuals who face specific challenges, such as mental impairments or remote, underserved areas.

Steps to Follow:

Download the waiver form from the US Treasury Department website or call them at 1-855-290-1545 to request a form. Review the reasons for waiving the requirement for direct deposit and determine if you qualify based on your circumstances. Common reasons include a mental impairment or remote location with no financial infrastructure. Complete the waiver form, either personally or with assistance, ensuring all sections are filled out accurately. Mail the completed form to the U.S. Treasury Electronic Payment Solution Center at PO Box 650015, Dallas, TX 75265-0015, making sure all sections are complete. Call the Treasury Department to check on the status of your waiver request. Allow at least 2 to 3 weeks after mailing before contacting them.

By following these steps, you can successfully change your direct deposit information according to your needs, ensuring that you receive your Social Security benefits in the most convenient manner possible.

Note: Always ensure that your electronic banking information is secure and that you provide accurate and complete information to avoid any delays in receiving your benefits.