How the Pandemic is Reshaping the Future of the Healthcare Industry
The healthcare industry has seen significant changes over the past decade, and the ongoing pandemic is likely to accelerate further transformations. The future of healthcare will rely on highly qualified and trained professionals who can deliver high-quality care, introduce innovative economic and business practices, and prepare for long-term needs, especially in disaster preparedness. This article explores key areas of change and the leadership challenges faced by various nations.
The Role of Leadership and Public Healthcare
Contrary to the narrative that the healthcare industry failed during the COVID-19 pandemic, the primary issue was the inadequacy of public healthcare systems in certain regions. For instance, the United States faced significant challenges due to flimsier public healthcare structures compared to successful approaches seen elsewhere. Countries like Thailand, despite their modest economic status, managed to control the virus through robust public healthcare measures. In Thailand, over one million healthcare workers were actively engaged in testing and contact tracing, ensuring widespread compliance with mask-wearing, and maintaining strict adherence to public health measures.
The success in controlling the virus is largely attributed to strong leadership. The Australian experience highlights the importance of leadership, even in federal systems where state powers are significant. Despite having strong leadership, some Australian states weakened their virus control efforts, leading to outbreaks. However, states with strict adherence got results. This indicates that leadership plays a crucial role in managing public health crises. The example of New Zealand shows how effective leadership can yield positive outcomes, whereas the U.S. leadership failure is evident in the post-Trump transition in the country.
Transformative Changes in Healthcare Delivery
The pandemic has precipitated significant changes in healthcare delivery, particularly the widespread adoption of telehealth. Prior to the pandemic, telehealth services were limited and faced reimbursement challenges. However, in recent weeks, these barriers have been removed, leading to widespread use. This transformation has been driven by consumer demand for convenience and accessibility.
My company has adapted to these changes by building Remote Patient Monitoring software to meet the immediate needs of dementia patients in California. This software is now easily integrated with telehealth visits, providing a valuable service to a vulnerable patient population. The rapid adoption of telehealth is truly incredible, and its positive outcomes have been significant despite the challenges of the pandemic.
Healthcare providers are now conducting many appointments via telemedicine, which opens up new areas for billing and coding. The information in the Electronic Health Records has changed, and patient walk-ins have been minimized. Authorizations for healthcare information are now released via fax, phone, or mail. The community program for elementary school students continues, with backpacks of food being delivered by school buses running their regular routes. This demonstrates the adaptability of healthcare professionals and organizations in responding to the pandemic.
Conclusion: Preparing for the Future
The future of healthcare is interconnected with leadership, public healthcare reforms, and the adoption of innovative practices. Moving forward, public healthcare departments need to be strengthened, and a shift away from profit-driven models must occur. Leadership plays a critical role in managing public health crises, and effective leaders will guide their nations through future pandemics. The healthcare industry must continue to evolve and innovate to meet the demands of an ever-changing world.